✨ Privacy and Policy ✨

Welcome to BlackRose.ai, owned and operated by SullenVex LLC ("Company", "we", "our", "us"). We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website, BlackRose.ai, and its AI-powered services.                                                                         

✨ Information We Collect

➠ Personal Information: When you register on our site, subscribe to our services, or interact with our platform, we may collect personal details such as your name, email address, billing information, and other contact details.

➠ Generated Content: Any content you create using our AI tools, including text, images, videos, code, and voice data, may be stored and processed to provide you with the requested services.

➠ Usage Data: We collect information about your interactions with our website and services, such as IP addresses, browser types, device information, pages visited, and timestamps.

✨ How We Use Your Information

We use the collected information to:

➠ Provide, operate, and maintain our services.

➠ Improve, personalize, and expand our offerings.

➠ Communicate with you, including sending updates, promotional materials, and other information related to our services.

➠ Process transactions and manage subscriptions.

➠ Detect and prevent fraudulent activities.

✨ Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law or to trusted third parties who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

✨ Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure; therefore, we cannot guarantee absolute security.

✨ Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at [email protected].

✨ Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

✨ Refund & Cancellation Policy

✨ Subscription Cancellation

➠ You can cancel your subscription any time directly through your account dashboard. Once submitted, your plan will remain active until the current billing cycle ends, after which no further charges will be made.

➠ If you forgot to cancel and were charged, please reach out to us immediately. We will gladly review your account and provide a fair resolution, which may include a refund, depending on usage and eligibility.

 

✨ Refund Eligibility

You may be eligible for a refund if:

➠ You cancel within the first 7 days of subscribing.

➠ You have generated fewer than 10 images/videos.

➠ You contact us before disputing the charge with your bank.

We do not issue refunds for completed usage or downloaded content.

 

Token Purchases

Tokens are non-refundable unless a technical issue prevented successful generation. If you experienced a failed token deduction, please contact support for resolution.

 

Contact Us

If you have any questions about this policy or wish to submit a request:

 

 

 

 

 

 

 

 

 

 

Still have a question? Browse documentation or submit a ticket.